Job: Assistant General Manager – Aloft Trophy Club

Job Summary:

The Assistant General Manager’s primary responsibility is to support the General Manager to develop, train, and motivate the team to provide an optimum guest experience while ensuring the hotel operates according to Kriya Hotels and franchise standards.

Duties and Responsibilities:

Human Resources

1. Train, schedule, support and motivate the team
2. Evaluate and document employee performance; reward, promote and discipline per Kriya guidelines
3. Respect employee confidentiality.  Demonstrate equality and compliance of all employment laws without exception.  Responsible and accountable for selection of quality employee development, security and safety.  Understand that the employee is the most valuable company asset.
4. Work with and coach department heads and team members daily.  Establish programs to improve team morale and motivation.  Delegate responsibilities to best utilize all personnel.

Accounting & Controls

1. Review daily, property operating statistics including night audits for accuracy
2. Ensure proper cash controls and other internal controls in order to protect company assets
3. Responsible for diligent and timely collection of direct bill accounts.
4. Analyze operations and share comments and suggestions for improvement
5. Reports – Prepare reports on a timely basis as directed by General Manager.  Analyze and strategize to improve

Sales & Marketing

Assist the sales department in prospecting, internet research, capturing sales leads, reservations, group bookings, etc.

General

1. Perform all duties and responsibilities in a timely and efficient manner; project a positive and professional image
2. Implement and follow all Kriya rules, policies, and procedures
3. Flexible Schedule – on call and must be able to work evenings and weekends
4. Promptly investigate guest complaints; respond to guest comments and surveys per policy and procedure
5. Performa all guest services duties including front desk shifts

Qualification Standards:

1. Experience – Prior management hotel experience required
2. Working knowledge of all hotel departments including, but not limited to, guest and employee relations, housekeeping, food & beverage and security/safety
3. Stress – Ability to cope with stress, always showing self-control
4. Multi-Tasking – Ability to work well on multiple tasks at the same time
5. Friendly & Cheerful – Ability to be friendly and cheerful; interact easily with strangers
6. Organization – Strong organizational skills and strong detail orientation
7. Articulate – Ability to communicate well (confidently, accurately, and in a friendly manner)
8. Responsibility – Honest and dependable; able to work without supervision
9. Leadership ability absolutely necessary

Supervisor:     General Manager